Insurance Saga

My workmate got attempted burglary in last month and received a prompt police response followed by a call from the forensics team and victim support. Within a few days an insurance claim was filed, with photos and the police report, for damaged doors which left the home unsecured. Five weeks later, still no settlement. The community police constable called by personally to check and followed with an email. In all that time, no response from insurers. Now, after being told the police are concerned, they finally sent an assessor. In one day the claim was approved. Just three more weeks to wait for the doors.